Important Information

In-store Livestock Guarantee:

We do not offer refunds on any livestock once you leave our store. We do our very best to make sure that ALL fish are properly taken care of and are as healthy as possible. ALL our fish systems are treated with maintained therapeutic levels of Cupramine and/or Nitrofurazone to limit an existing or spread of illness.  When you purchase any livestock from us, it is reasonable to assume that by all our best efforts, it is possible you may receive a fish that may be ill. It is your discretion and responsibility to make an educated choice in choosing livestock. It is always a best practice to quarantine any new fish, corals, or inverts to protect your display tank. 

Shipped Livestock Guarantee:

We take great pride in the care of our livestock. We promise to only ship healthy livestock to prevent any incidents of DOA (Dead on Arrival). In the rare instance that you do receive a DOA, we will need a CLEAR picture of any DOA items within 2 hours of delivery time. It is also possible that we may ask you to ship back the DOA to receive full credit.

With this being said, our policy guarantees that if you receive a DOA:

• We will attempt to replace the DOA by sending a new one. (based remaining on availability) 
• If a replacement is not available, we will issue a CREDIT towards future purchases at our discretion. We do not give refunds under any circumstances. 
• If we are sending you a replacement, shipping may or may not be covered based on circumstance.

The Live Arrival Guarantee is void if:

• You refuse delivery of your order when the delivery attempt was made the first time.
• PLEASE MAKE SURE SOMEONE IS AVAILABLE TO ACCEPT DELIVERY.  It is your responsibility to make sure that someone is available to receive the package. If no one is available to receive the package on the selected delivery day, please let us know in 48 hours in advance before your package is shipped.
• Don't forget to pick up your delivery! We all get busy, but remember that the guarantee is void if the package was not promptly picked up from your UPS facility in a timely manner (6 hour max).
• FedEx delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. 
• The Aquarium King is not responsible for incorrect addresses given.

Any orders cancelled prior to being shipped will only be credited for 1 year from purchase date or refunded with a 20% restocking fee.